NABD know
that the requirement gathering process is very time consuming. We improve end
user satisfaction and resolution rates while reducing costs by allowing your help desk technician to track their
work more effectively. Staying connected with your customer and collaborating
in real time is an integral part of delivering customer service. NABD makes it
easy and natural by integrating and showing conversation in real time from
multiple channels on single screen.
The NABD help desk is user-friendly, and extremely easy to learn and use. It is
designed to make your support operation more efficient and manage to improve
client satisfaction by delivering best in class service. You and your team will
be able to quickly and efficiently resolve customer inquiries received via
email, ticket and live chat. Support emails are automatically converted into
actionable tickets and tracked to ensure issues are resolved & closed in a
timely and professional manner. Helpdesk customer service software is fully integrated so website visitors can
receive real-time support without leaving your website.
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