Help desk customer service software allow you to manage your support
service more efficiently, treating every incoming request as a unique,
traceable ticket. NABD know the importance of being able to respond to customer
in a timely manner. We help in our all customer interaction from across the
channel in to a single & clean interface. You can continue this
conversation easily. Through email, phone, chat, social media, self service
portal etc. the foundation of any help desk service system must be the
efficient management and tracking of tickets. While it may sound obvious, the
ability to effectively organize and monitor your activity.
Features of
help desk customer service software:-
Outstanding
ticket management & tracking
Knowledge
based data
Quick access
of statistics
User
friendly Interface
Quick
Implement & support
NABD know
that the requirement gathering process is very time consuming. We improve end
user satisfaction and resolution rates while reducing costs by allowing your help desk technician to track their
work more effectively. Staying connected with your customer and collaborating
in real time is an integral part of delivering customer service. NABD makes it
easy and natural by integrating and showing conversation in real time from
multiple channels on single screen.
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